Terms of Service

Last Updated: 5th October 2024

Welcome to General Translation! By using our AI-powered translation stack and related services ("Services"), you agree to these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

2. Services Description

General Translation provides an AI-powered translation stack for translating webpages between different languages to facilitate international use.

3. Use of Services

• a. Eligibility: You must be at least 13 years old to use our Services.
• b. Account: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information.
• c. Compliance: You agree to use our Services in compliance with all applicable laws and regulations.

4. User Responsibilities

• a. Accuracy: You are responsible for the accuracy and legality of the content you submit for translation.
• b. Prohibited use: You agree not to use the Services for any unlawful or prohibited activities, including but not limited to, violating intellectual property rights, distributing harmful content, or engaging in fraudulent activities.

5. Intellectual Property and Ownership of Output

• a. Ownership: General Translation owns all rights, title, and interest in and to the Services, including all related intellectual property rights. However, you, the customer, retain full ownership and rights to any translated output produced through the Services. We make no claim to your output.
• b. Licence: We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

6. Data Security and Confidentiality

We employ industry-standard security measures to protect your data. However, no company can guarantee absolute security, and you agree that you are responsible for maintaining appropriate security measures on your own systems.

7. Data Retention

We will retain your translated content and associated data as described in our Privacy Policy. You may request the deletion of your data at any time, subject to our obligations under applicable law. Once deleted, your data may not be recoverable.

8. Translation Accuracy and Limitations

While we strive to provide accurate and high-quality translations, the Services are provided without any guarantees of accuracy or suitability for specific purposes. General Translation makes no representation that the translated content will meet your expectations or requirements. You are responsible for reviewing and verifying the accuracy of the translations before use.

9. Service Availability

We strive to maintain the availability of our Services; however, we cannot guarantee that the Services will always be available. From time to time, maintenance or technical issues may interrupt access. We will make reasonable efforts to notify users of planned maintenance.

10. Service Level Agreement (SLA)

For our custom enterprise plans, we offer Service Level Agreements (SLAs) which specify guaranteed uptime and performance metrics. The specific terms and conditions of SLAs will be agreed upon as part of the enterprise contract. Please contact us to negotiate your SLA.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Termination

We may terminate or suspend your access to our Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business interests.

13. Governing Law and Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the United States of America.

14. Disclaimer of Warranties

Our Services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted or error-free.

15. Limitation of Liability

To the fullest extent permitted by law, General Translation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

16. Indemnification

You agree to indemnify and hold harmless General Translation, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your use of the Services or violation of these Terms.

17. Text Messaging

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

19. Contact Us

If you have any questions about these Terms, please contact us at terms@generaltranslation.com.