# General Translation Platform: Managing billing URL: https://generaltranslation.com/en-GB/docs/platform/dashboard/guides/managing-billing.mdx Docs index: https://generaltranslation.com/llms.txt Description: How to manage plans, usage-based pricing, prepaid credits, and auto-reload. Usage records and usage cost estimates are available in **Organisation > Usage**. Compare plans under **Organisation > Plans**. Credit balances, reload settings, and invoices are available in **Organisation > Settings > Billing**. ## Before you start [#before-start] You need **View billing** access to open **Plans** and **Billing**, or to see the **Cost** view on **Usage**. Upgrades, payment methods, credit purchases, and auto-reload require **Update billing** access. Downgrades require **Manage Projects & plan** access. The default **Admin** role has these permissions. The default **Developer**, **Editor**, and **Member** roles do not. (See [Roles and permissions](/docs/platform/dashboard/reference/roles-and-permissions)). ## Plans [#plans] Start for free. Add a payment method to enable usage-based billing: * **Starter — $0/month.** For individuals and small teams. There is no monthly fee; you pay only for what you use. Includes unlimited users, projects, and languages, plus the [Translation Editor](/docs/platform/dashboard/guides/reviewing-translations), [annotations](/docs/platform/dashboard/guides/adding-annotations), project integrations, and the [Locadex](/docs/platform/locadex/quickstart) AI agent. * **Enterprise — custom.** For larger teams with complex localisation needs. Everything in Starter, plus forward-deployed localisation engineers, custom workflows for any file format or framework, and enterprise-grade security, SLAs, and support. Each free Organisation gets 5M platform credits over a rolling 30-day window. Adding a payment method switches the Organisation to usage-based billing; API request-rate limits still apply. When an eligible Organisation adds its first payment method, it receives a one-off sign-up credit grant. **Y Combinator founders:** Verify eligibility and request startup credits through the [YC credits offer](https://generaltranslation.com/enterprise/contact/yc). ## Usage-based billing [#usage] You pay per workflow: cost is based on the number of input tokens, workflow type (build time, runtime, or development), file format, and any context you provide. Google Slides, Lottie, and SVG also have separate **Layout Processing** charges based on slides, transitions, or graphics. Review consumption under **Organisation > Usage**. Switch between **Tokens** and **Agent**. If your role can view billing, **Cost** is also available. The page opens to the current billing period when one is available, or the last 30 days otherwise. You can also select the last 7 days or a custom date range of up to 100 days. * **Tokens** shows total and daily input tokens with breakdowns by target locale and service type. * **Agent** shows total and daily Organisation-wide LCU usage. * **Cost** shows Organisation-wide usage cost at contract pricing after custom discounts and before applied credits. It excludes plan fees and credit purchases. Amounts can change until the billing period is invoiced. The page also lists recent translation records with input and output token counts and recent Agent workflow records with trace IDs. When the Organisation has multiple projects, the project selector filters token metrics and translation records; Agent and usage cost totals remain Organisation-wide. ### How usage is metered [#usage-metering] * **Translation workflows** are metered by input tokens, workflow type, and file format. * **Ask AI** is measured at the model provider's list-price token cost and converted to **Locadex Compute Units (LCUs)** when an Organisation has a billing account. A free Organisation without a billing account draws from the same rolling allowance as free translations. * **Google Slides** adds a per-slide **Layout Processing** charge to its translation workflow. * **Lottie** adds a **Layout Processing** charge based on the animation's number of animated properties (transitions). * **SVG** adds a per-graphic **Layout Processing** charge to its translation workflow. * **Platform Context** adds a surcharge based on input tokens and the amount of context provided. * **Locadex** agent runs are metered in **Locadex Compute Units (LCUs)**. An LCU measures the resources an agent uses to run end to end. Layout Processing charges have no context surcharge. (See the [usage rates](https://generaltranslation.com/pricing/usage) page for current rates and calculation examples). ## Invoice history [#invoices] When available, invoices are listed in **Organization > Settings > Billing** with their date, description, status and amount. Select **Breakdown** to review line items and quantities, or **View** to open the hosted invoice. **Enterprise-managed Organisations:** Cost and invoice data are managed at Enterprise scope. Open **Enterprise > Billing** to review them. ## How the credit balance works [#credits] Your **credit balance** is a prepaid wallet for platform usage, shown on **Organisation > Settings > Billing** and denominated in dollars ($1 = 1M credits). The balance is split into buckets: * **Purchased** — credits you purchased. * **Granted** — any one-off sign-up credit. * **Included** — any credits included with your plan. Before a billable workflow starts, the platform checks that enough credits are available. It then charges for the metered usage; some workflows reserve an estimate and reconcile it after completion. Purchased credits are non-refundable and expire one year from the purchase date. ### Apply for partner credits [#partner-credits] Eligible companies with a partner redemption code can apply from **Organisation > Settings > Billing**: 1. Choose **Redeem Code** next to the credit balance. 2. Enter the **Redemption code** supplied by the partner, then choose **Continue**. 3. Confirm the **Company name** and describe how you plan to use General Translation. 4. Choose **Submit application**. The team reviews the application and follows up by email. You need **Update billing** access to apply. Applications are reviewed against the eligibility criteria shown in the dialogue, including a valid payment method, less than $500 in lifetime General Translation spend, and one partner credit grant per company. Enterprise-managed Organisations cannot use the Organisation-level redemption flow. Current programmes include [Mercury](https://generaltranslation.com/enterprise/contact/mercury) and a16z. The a16z offer is available to eligible [a16z startups](https://generaltranslation.com/enterprise/contact/a16z) and [a16z speedrun startups](https://generaltranslation.com/enterprise/contact/speedrun). The application dialogue shows the grant amount and expiry period for the recognised code. ### Buying credits [#buying-credits] Choose **Buy Credits** on **Organisation > Settings > Billing** and enter an **Amount** to charge to your default payment method. The dialogue shows the allowed range for your plan (the Starter minimum is $10). ### Auto-reload [#auto-reload] Auto-reload keeps your balance topped up automatically when your balance falls below a certain threshold. It is off by default. To turn it on, choose **Auto Reload** on **Organisation > Settings > Billing**, turn on **Enable Auto Reload**, and set: * **Minimum Balance** — when your balance goes below this, a reload is triggered. * **Reload to** — the target balance to top your credits back up to. * **Usage Limit** (optional) — a hard cap on total usage spend per billing period. When usage reaches the limit you've set, billing is blocked even with auto-reload on. ### Billing alerts The billing contact receives email alerts before usage is paused: * **Auto-reload off:** a balance warning after 80% of the loaded credit balance has been used, followed by a depleted-balance alert at $0. * **Auto-reload on with a Usage Limit:** a warning at 80% of the limit, followed by a limit-reached alert at 100%. Balance alerts link to **Organization > Settings > Billing**, where you can buy credits or turn on auto-reload. Usage Limit alerts show the cap and billing-period reset date, and link to the setting so you can raise or remove it. ### When your balance runs out [#running-out] What happens at $0 depends on auto-reload: * **Auto-reload off (default):** billable workflows pause when their estimated cost exceeds your available balance. Buy more credits to resume them. Your card is never charged for an automatic credit top-up. * **Auto-reload on:** your card is charged automatically to top up to your Reload to target amount. A Usage Limit, if set, still applies as a hard cap. ## Upgrading your plan [#upgrading] ### Upgrade to Starter [#to-starter] Because Starter has no monthly fee, upgrading simply means adding a payment method. On **Organisation > Settings > Billing**, choose **Add payment method** and add a card and billing address. Upgrading replaces the free rolling allowance with usage-based billing and unlocks Locadex workflows, team invites, auto-reload, annotations, version branching, project integrations, and unlimited projects. Endpoint request-rate limits still apply. ### Upgrade to Enterprise [#to-enterprise] Enterprise plans include custom pricing and terms for larger teams, including: custom integrations, a custom SLA, forward-deployed engineers, and enterprise security and support. Join teams like Ramp, Cursor, and Profound. [Contact](https://generaltranslation.com/en-US/enterprise) the General Translation team to set up an Enterprise plan. ## Next steps - /docs/platform/dashboard/guides/reviewing-translations - /docs/platform/dashboard/guides/defining-context-for-translations - /docs/platform/dashboard/guides/adding-annotations - /docs/platform/dashboard/guides/using-ask-ai ## Sitemap See the full [sitemap](https://generaltranslation.com/sitemap.md) for all pages.